[Business] Organizational Behavior - What is Organizational Behavior

What is Organizational Behavior?

l  Who are managers?

-      Managers: Individuals who direct the activities of other people and achieve goals through other people.

-      Organizational hierarchy

-      Operative employees are only responsible for their tasks. On the other hand, managers are responsible for organization and other people’s works.

 

l  Does Management Matter?

-      It doesn’t matter

: Manager’s influence can be replaced by work design, reward systems, self-management, etc.

Management is only one of the factors which influence organizational performance.

à (Objection) who establish these situations and the system?

-      It matters

: Top managers can account for 45% of an organization’s performance. Ex) Steve Jobs.

Management makes a difference in follower’s satisfaction and performance.

People who are good at management are scarce.

l  Management Functions/processes

-      Planning (Setting visions)

: Defining goals, establishing strategy, and developing sub-plans to coordinate activities.

-      Organizing (Making structure for accomplish plans)

: Determining what needs to be done, how it will be done, and who is to do it.

-      Leading (Operate the organization)

: Directing and motivating all involved parties and resolving conflicts.

-      Controlling (Monitoring the changing environment. Improve the bad and Increase the good)

: Monitoring activities to ensure that they are accomplished as planned.

 

l  Management Roles

-      Interpersonal roles (대인관계)

: Developing and maintaining positive relationships with significant others.

-      Informational roles (정보 획득, 전달)

: Seeking, receiving and transmitting information. (e.g., monitor, disseminator, spokesperson)

-      Decisional roles (결정)

: Making significant decisions that affect the organization. (e.g., entrepreneur, disturbance handler, resource allocator, negotiator)

l  Management skills

-      Technical skills

: The ability to apply specific knowledge or expertise

-      Human skills

: The ability to work with, understand, and motivate other people, both individually and in groups.

-      Conceptual skills

: Mental ability to analyze and diagnose complex situation.

-      As the position goes up, conceptual skills become more and more important.

-      Uncertainty of given works also increases.

 

l  Effective vs. Successful manager

-      Effective managers

: Managers who do the best jobs.

Emphasize communication most, human resource management second and networking least.

-      Successful manager

: Managers who move up most quickly.

Emphasize networking most, communication second and human resource management least.

-      Effective manager is not always Successful manager

-      Are successful managers bad? Nope. As they move up, networking becomes more and more important (Boundary spending leadership is needed in higher position). However, if they are just successful and without outcome, they cannot persist in the organization. To last as a manager, they should also be the effective manager.

 

l  Common Theme

-      Managers need to have people or interpersonal or human skills to be effective and to be successful.

-      About 40% of new management hires fail because they fail to build good relationship with peers and subordinates.

-      Game rule changes as people become the manager.

① Doing own works à ② Understanding human is needed

 

l  What is OB?

-      A field of study that investigates the impact that individuals, groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

-      Concerned with the study what people do and how that behavior affects the performance.